Assistant General Manager | NYC Haunt Experience

RWS Global is seeking an dedicated and energetic Assistant General Manager to support the management of our seasonal haunt experience. The Assistant General Manager will work closely with the General Manager to oversee all aspect of the haunt operations, ensuring a thrilling and safe experience for guests. This role requires strong leadership, exceptional organization skills, and a passion for delivering high-quality entertainment.

Key Responsibilities:

Operational Management

  • Assist the General Manager in overseeing daily operations of the haunted house, ensuring a smooth and efficient workflow.
  • Help coordinate and manage the setup and teardown of all haunted house daily operations.
  • Ensure all safety protocols and regulations are strictly followed to guarantee guest and employee safety.


Staff Management

  • Assist in training and supervision of seasonal operational staff, partnering with Stage Management for performers, technicians, and support personnel.
  • Help implement staff schedules, ensuring adequate coverage for all areas and shifts, adjusting as needed.
  • Support a positive and motivated work environment, addressing any staff issues promptly and professionally.


Guest Experience

  • Maintain a high standard of guest service, ensuring all guests have a memorable and enjoyable experience.
  • Handle guest inquiries, feedback, and complaints effectively and efficiently.
  • Implement and oversee crowd control measures to manage high guest volumes.
  • Partner with security personnel to ensure guest safety and proper follow up for escalated situations.


Maintenance and Logistics

  • Ensure all haunt elements and equipment are in excellent working condition, coordinating repairs and maintenance as needed in conjunction with technical staff and building partners.
  • Assist with inventory management, including ordering supplies and managing stock levels.
  • Coordinate with vendors and contractors for any outsourced services.



  • Proven experience in a supervisory role within the entertainment, hospitality, or event management industry.
  • Strong leadership and team management skills.
  • Excellent organizational and multitasking abilities.
  • Exceptional guest service and communication skills.
  • Ability to work in a fast-paces and high-stress environment.
  • Knowledge of safety regulations and emergency procedures.
  • Able to work evenings and weekends as required by the nature of the event.


Preferred Qualifications

  • Experience management a Halloween or similar seasonal attraction.
  • Creative mindset with a passion for the horror genre.
  • Familiarity with marketing and promotional strategies for entertainment events.


Physical Requirements:

  • Ability to stand, walk, and navigate through dark and confined spaces for extended periods.
  • Ability to lift and carry up to 50 pounds.


Pay: $1500/week